Return Policy and Terms of Service
Refund Policy
At SummitCPE, we strive to provide high-quality NASBA-approved CPE courses and a seamless learning experience. Refund requests must be made within ten (10) calendar days from your initial date of purchase. Refunds will be offered within ten (10) days provided that no courses have been completed. Refunds will be issued within ten (10) business days of approval, using the original payment method.
Program Cancellation Policy
At SummitCPE, we are committed to providing high-quality NASBA-approved QAS Self-Study courses. While our courses are not live, we recognize the importance of notifying participants in the event that a course is no longer available. If a course is discontinued or becomes unavailable for any reason, all registered participants will receive a notification via email.
Complaint Resolution Policy
At SummitCPE, we are committed to providing high-quality NASBA-approved CPE courses and ensuring a positive learning experience for all participants. We take complaints seriously and strive to resolve them promptly and fairly. We value your feedback and are dedicated to continuous improvement. Please contact us if you have any questions or need assistance. Our team will review the issue and provide a response or resolution within seven (7) business days.
Record Retention Policy
In accordance with NASBA standards for QAS Self-Study providers, we maintain comprehensive records for each CPE course offering for a minimum of five (5) years. The following information will be retained:
- Records of participant completion, including name, date of completion, and assessment results
- Program offering details, including the date each learner accessed the course (for self-study)
- Author, developer, instructor, and reviewer names and credentials, including:
- For CPAs: state of licensure, license number, and license status
- For attorneys (if applicable): state bar information and license status
- For enrolled agents (if applicable): EA number and status
- Number of CPE credits earned by each participant
- Results of participant evaluations, including feedback on content and delivery
- Program descriptive materials, such as promotional announcements, learning objectives, and course outlines
This policy applies to all self-study courses offered online and ensures our ability to support audit requests, course updates, and compliance with NASBA and state board requirements.
CPE Course Update Policy
At SummitCPE, we are committed to delivering accurate, up-to-date, and NASBA-compliant CPE courses. To ensure the highest educational standards, we regularly review and update our course content in accordance with NASBA's CPE Standards and industry best practices. Regulatory Changes – If significant changes occur in accounting, tax laws, or professional standards, affected courses will be updated promptly to reflect the new information.
